BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Delta Controls - ECPv6.9.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://deltacontrols.com X-WR-CALDESC:Events for Delta Controls REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20210314T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20211107T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20210325T110000 DTEND;TZID=America/New_York:20210325T150000 DTSTAMP:20250707T070613 CREATED:20210130T072848Z LAST-MODIFIED:20210316T200011Z UID:10000137-1616670000-1616684400@deltacontrols.com SUMMARY:Creating a Support Services Culture & Building Your Support Services Business Part 1 & 2 DESCRIPTION:Delta Partners are very competent installing building automation and controls systems. However\, what happens after the installation? What agreements are put in place with the Client concerning how you will support them to get the most out of the system they have? \nWithout a support services agreement\, there is no defined relationship between you and the Client. And without a defined relationship\, over time\, friction will occur. \nSystems are often replaced for a couple of reasons. The system no longer operates as it should\, and/or the Client no longer knows how to use the system effectively. Either one usually means that the incumbent system and company are out. Support agreements can prevent this from occurring. \nPart 1 of the Workshop will take place on March 25th\, 2021 and at 11 AM EDT. \nPart 2 of the Workshop will take place on April 8th\, 2021 and at 11 AM EDT. \nPlease register for and plan on attending each part of this webinar. You will be sent a confirmation email with the meeting details If you do not receive a confirmation email\, please contact marketing@deltacontrols.com. URL:https://deltacontrols.com/event/creating-a-support-services-culture-and-building-your-support-services-business/ LOCATION:Virtual Event END:VEVENT END:VCALENDAR