BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Delta Controls - ECPv6.9.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Delta Controls X-ORIGINAL-URL:https://deltacontrols.com X-WR-CALDESC:Events for Delta Controls REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Vancouver BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20230312T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20231105T090000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Vancouver:20230727T080000 DTEND;TZID=America/Vancouver:20230727T120000 DTSTAMP:20250709T063124 CREATED:20230621T221622Z LAST-MODIFIED:20230726T200433Z UID:10000227-1690444800-1690459200@deltacontrols.com SUMMARY:Shaping the Client Experience DESCRIPTION:"Why is a great client experience important? \nA positive client experience is a way of standing out from competitors. As more brands compete for public attention and more options are readily available\, the client experience provides a way to put your product and brand at the forefront." \n-Accenture \n\nhttps://deltacontrols.com/wp-content/uploads/DCBI-Enhancing-Client-Experience-Workshop.mp4\n\nWhenever we interact with a client\, in any way\, we shape the experience that they are having with us and our company. However\, to consistently shape it in a positive way\, we must be very conscious and deliberate in our words\, attitude\, and behaviors.\nHere is the core question: How do we calibrate our attitude and actions so that we provide our clients with consistent positive experiences and outcomes? \nJoin Dave Paull and Brandon Smetanka from SECorps as they interactively explore how we can shape our client's experiences with us and our organizations to improve sales and client loyalty. This workshop is being conducted as a follow-up to the workshop at the Partner Conference with greater focus on what each person can do every day. \nFor any questions\, please contact marketing@deltacontrols.com. URL:https://deltacontrols.com/event/shaping-the-client-experience/ LOCATION:Zoom END:VEVENT END:VCALENDAR