Workshops announced for 2023!
A hybrid of in-person and virtual, by request from the Membership.
See the listings below to register now! After signing up successfully, you will receive a confirmation message.
Current, Upcoming DCBI Events:
We are continuously working on providing you with the best DCBI learning opportunities. We encourage you to check back frequently for updates on our upcoming workshops. Stay tuned for more information and we look forward to seeing you in our future classes!
Not yet a DCBI member? Send an email to marketing@deltacontrols.com to register your organization.
DCBI Partner Training Modules
Image | Title | Description | Download | Categories | document_category_hfilter |
---|---|---|---|---|---|
Module 1: Communicating Clearly | DCBI PowerPoint – Communicating Clearly | Module 1, Presentations | module-1 presentations | ||
Module 1: Communicating Clearly | DCBI Workbook – Communicating Clearly | Module 1 | module-1 | ||
Module 1: Communicating Clearly | DCBI Leaders Guide – Communicating Clearly | Module 1 | module-1 | ||
Module 1: Just One More Question Please | DCBI Workbook – Just One More Question Workshop | Module 1 | module-1 | ||
Module 2: Exceeding Expectations | DCBI Workbook – Exceeding Expectations | Module 2 | module-2 | ||
Module 2: Exceeding Expectations | DCBI Leaders Guide – Exceeding Expectations | Module 2 | module-2 | ||
Module 2: Exceeding Expectations | DCBI PowerPoint – Exceeding Expectations | Module 2, Presentations | module-2 presentations | ||
Module 3: Applying Dimensions of Quality Service | DCBI PowerPoint – Applying Dimensions of Quality Service | Module 3, Presentations | module-3 presentations | ||
Module 3: Applying Dimensions of Quality Service | DCBI Workbook – Applying Dimensions of Quality Service | Module 3 | module-3 | ||
Module 3: Applying Dimensions of Quality Service | DCBI Leaders Guide – Applying Dimensions of Quality Service | Module 3 | module-3 | ||
Module 4: Common Customer Complaints | DCBI Leaders Guide – Common Customer Complaints | Module 4 | module-4 | ||
Module 4: Common Customer Complaints | DCBI Workbook – Common Customer Complaints | Module 4 | module-4 | ||
Module 4: Common Customer Complaints | DCBI PowerPoint – Common Customer Complaints | Module 4, Presentations | module-4 presentations | ||
Module 5: The Impact of Service Reports | DCBI Leaders Guide – The Impact of Service Reports | Module 5 | module-5 | ||
Module 5: The Impact of Service Reports | DCBI Workbook – The Impact of Service Reports | Module 5 | module-5 | ||
Module 5: The Impact of Service Reports | DCBI PowerPoint – The Impact of Service Reports | Module 5, Presentations | module-5 presentations | ||
Module 6: Determining Customer Priorities | DCBI Leaders Guide – Determining Customer Priorities | Module 6 | module-6 | ||
Module 6: Determining Customer Priorities | DCBI PowerPoint – Determining Customer Priorities | Module 6, Presentations | module-6 presentations | ||
Module 6: Determining Customer Priorities | DCBI Workbook – Determining Customer Priorities | Module 6 | module-6 | ||
Module 7: Building Rapport | DCBI Leaders Guide – Building Rapport | Module 7 | module-7 | ||
Module 7: Building Rapport | DCBI PowerPoint – Building Rapport | Module 7, Presentations | module-7 presentations | ||
Module 7: Building Rapport | DCBI Workbook – Building Rapport | Module 7 | module-7 | ||
Module 8: Service Recovery | DCBI Leaders Guide – Service Recovery | Module 8 | module-8 | ||
Module 8: Service Recovery | DCBI PowerPoint – Service Recovery | Module 8, Presentations | module-8 presentations | ||
Module 8: Service Recovery | DCBI Workbook – Service Recovery | Module 8 | module-8 | ||
Module 9: Avoid Misunderstandings | DCBI Leaders Guide – Avoid Misunderstandings | Module 9 | module-9 | ||
Module 9: Avoid Misunderstandings | DCBI PowerPoint – Avoid Misunderstandings | Module 9, Presentations | module-9 presentations | ||
Module 9: Avoid Misunderstandings | DCBI Workbook – Avoid Misunderstandings | Module 9 | module-9 |
2020 DCBI Virtual Webinar Recordings
Intro to DCBI Online
Maintaining Forward Momentum Part 1
Maintaining Forward Momentum Part 2
Getting Appointments with Prospects
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